Tensione

If you are not completely satisfied with your purchase or you simply wish to return it, you have 30-days from the day your order was delivered to send it back to us. Returns are complementary and hassle-free. All products must be returned in a new and unused state, in perfect condition, and with all original tags attached.

At this time we are unable to offer exchanges. If you’d like to exchange an item please return it for a refund or store credit and place a new order for your new item.

• Click here to start your return or simply log in to your account
• Enter your order number, email or zip for identification and click “Get Started”
• Select the items you want to return from your order and select the return reason
• Select your return credit option: Refund or Store Credit and click “Complete”
• Download our pre-paid Return Label and attach it to your package (remove or cover any previous shipping labels to avoid shipping delays)
• Drop off your return at any USPS location. Make sure to keep your receipt

Items marked "Final Sale" cannot be returned once purchased.

Returns are processed within 3-5 business days after they arrive at our warehouse. Refunds will be credited to the original form of payment, and a confirmation email will be sent to you once it has been issued. It may take up to 7 additional days for the funds to show in your account.

Your item(s) should be sent back to us within 30 days of receiving you order. Returns outside this timeframe may be accepted at our discretion and may only be refunded as a store credit. We reserve the right not to accept returns if the product shows signs of wear or has been used or altered from its original condition in any way.

All shoes should be tried on a carpeted surface and returned in a new, unused condition with the original tags, shoe box, and packaging. Cleats should not be installed on cycling shoes. Returns without a shoe box, in a damaged shoe box, or with scratched soles will not be accepted and will be sent back.